Helping to streamline IT Service Management processes.

Welcome to Matter of Fact Software

Many of the worlds largest businesses and organisations depend upon IBM mainframe (system z) technology running CICS under z/OS. We believe they do so because this is the best platform upon which to base business critical systems.

The importance of these systems is so high that, whilst usually rare events, any performance or availability impacting incidents affecting them have dire consequences for the business or organisation. The platform itself is incredibly reliable and usually poses no problems. However, the software infrastructure, middleware, application code, system resources and data can be so complex that issues can arise involving them.

When incidents arise, support staff need to understand the nature of the problem as quickly as possible to get the show back on the road. They need to have tools available that facilitate the investigation processes and these need to be up to the job.

CICS Application Monitoring across the Sysplex

We contend that the traditional CICS monitoring products alone are no longer up to that job. They do what they have always done quite well but fail in one important respect. They do not draw attention to exactly what the support staff need to be looking at when calls for support come in. Unlike these traditional CICS monitors, PlexSpy does exactly that! By relating the specific CICS infrastructure resources associated with named CICS applications, support staff can determine the status of the CICS application quicker than by using the traditional CICS monitors alone. Being able to do so will shorten recovery times leading to improved service quality, fewer outages and better change planning.

Want to get more from CICSPlex SM?

Our software products exploit the features and facilities of both CICS and CICSPlex SM. They are designed to help you get the most from your investment in CICS and will augment many other tools that you use to support your CICS based services.

Our PlexSpy product is easy to use and will simplify your operation. PlexSpy will improve change planning and implementation monitoring, reducing the associated risks. Using PlexSpy will make your support staff more responsive to business needs, save you time and money and boost credibility with your customers.

Learn what PlexSpy Application Status Monitor can do for your business.

Does your site depend upon CICS on z/OS? If so and you have not yet got to grips with CICSPlex SM then your site is missing out on so many opportunities to improve service management. If it would help to speak to us about how to implement CICSPlex SM in your z/OS system, please get in touch for free advice.

To watch a short podcast showing PlexSpy in action, click the image below – Sound and Vision.